Orders are normally picked, packaged and dispatched within 5-10 working days. Your parcel will usually arrive 2-3 working days after dispatch in the UK, and slightly longer for international shipping.
Any customs or import duties are charged once the parcel reaches its destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot advise cost because customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note we do not undervalue orders or mark them as gifts.
On the rare occasion that a delivery is delayed by the postal or courier services, we cannot be held responsible where the circumstances are beyond our control. We do guarantee to send every parcel out on a delivery service to match the above mentioned lead times, however delivery dates are not absolutely guaranteed because shipments are handled by third parties.
We can’t amend an order after it has been placed. If you want to cancel an order, please email us with your order number as soon as possible to request a cancellation. Please note, depending on where your order is in our packing process, we cannot guarantee we will be able to cancel it, but we will try our best.
From time to time, certain customers are offered discounts on specific items during a specific period. These are managed through a generic Coupon Code mechanism at checkout with coupon eligibility verified before shipping. If it comes to the Club’s attention that coupon codes have been redeemed illegitimately, the Club reserves the right to fully cancel the order and refund the purchaser.
We want you to be satisfied with any and every order placed with us. If you’re not entirely satisfied with your order, please contact us and we’ll try to help. You can return any item to us within 14 days for a full refund.
This does not effect your statutory rights. We recommend that returns are sent using a signed for service. Please ask at your Post Office for further details; this service ensures that that parcel is tracked to point of delivery.
To return a non-faulty product, it must be in its original condition with original labels attached. Once a product has been worn or used we will be unable to refund you unless the item is found to have a fault. Washed or dry-cleaned items cannot be returned.
Please note we cannot accept returns on custom declared items, unless faulty. These items are exempt from distance-selling regulations.
Original postage will be refunded under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if an entire order is returned to us for a full refund within 14 days of receipt of the order.