As I'm on my second Ariel, and as they're usually a little pricey, every time I buy one, and setup insurance they want a tracker fitted, and proof of a subscription. Seems fair.
tracker ( www.tracker.co.uk) however seem to be one of the worst companies ever to deal with.
I'll start the start. I arranged insurance and was told I had 2 weeks to provide various evidence (photos of the car, proof of no claims, copy of driving license etc), including tracker certificate.
First off then, tracker.co.uk's "Chat" is always offline.
Next, you can use their contact form... but don't expect any sort of reply for days and days.
Finally, you can call them up... they'll put you in a queue (no, not one that gives you any idea how long you'll be waiting)... before they then tell you they can't help you until you send them proof of ownership.
The problem with this final bit is that until the DVLA send you it, you won't have it. Not that this is trackers fault, but makes time more of the essence. Yes, to an extent I can see why they can't take your money and setup a subscription on a car you don't own just in case some criminal tries to do so. (Although why they would, and why they can't deal with it, after all having a tracker cert is hardly proof of ownership).
So aside from the "can't do anything", and the eternity they take to respond
... the thing that really makes that worse? That all of this should be possible online, without any interaction instantly. After all I want to do is give them money. I don't want to ask questions, get a sales pitch, bargain for a discount... I simply want to purchase a subscription. Surely it's as simple as a form asking for your details, your car details and taking payment. If the car is already in the system, some sort of next step that decides who they call/believe if the tracker goes off, but that can be dealt with afterwards.It shouldn't be that hard. And it seems to un-customer friendly as to be untrue.
There's also then the complete disconnect between the insurance companies who want the tracker evidence and tracker themselves. One wants it and will chase you for it, the other doesn't seem to care less.
So 1) try and avoid tracker if you can. 2) if you can, buy a multi-year susbscription so you have to deal with them as little as possible.
Now I feel better.
